Refund and Returns Policy
Delivery
UK Orders placed before 4:30pm are dispatched on the same day for NEXT WORKING DAY delivery
UK Orders placed after 4:30pm are dispatched the following working day.
Our dispatching days are Monday to Friday as we are closed over the weekend which include UK, EU & International.
SHIPPING COSTS
UK Shipments:
DPD NEXT WORKING DAY (MON-FRI BEFOR 4:30PM): £6.90
DPD NEXT WORKING DAY BY 12:00PM ( MON-FRI BEFORE 3:00PM): £12.90
DPD NEX WORKING DAY BY 10:30AM (MON-FRI BEFORE 3:PM): £18.90
DPD SATURDAY DELIVERY (FRIDAY BEFOR 4:00PM): £12.45
DPD SATURDAY DELIVERY (FRIDAY BEFOR 4:00PM) MINIMUM ORDER £100: £6.90
SAME DAY DELIVERY MANCHESTER AREA ONLY- Orders min. £150: £15.00
EU Shipments: £10 (ROYAL MAIL 3-10 working days) *This does not include any delays from customs*
International: £10 (ROYAL MAIL 5-10 working days) *This does not include any delays from customs*
Please note: YOU (the customer) are responsible for checking import regulations set by your country before placing your order and are liable for any import charges that are determined by your country. Please check with your local authorities for further information. Due to Brexit, some EU deliveries may be significantly delayed which are beyond our control.
You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include, but are not limited to, change of address, location or time slot.
If you have any questions or concerns, you can contact us via info@luxfill.uk . We strive to answer your questions and requests as quickly as possible.
Return policy
We want you to feel 100% confident in using our services. That is why we offer a 5-day returns policy. Here’s how it works:
If you are not satisfied with your purchase for any valid reason, as soon as you have received your goods and explain that you wish to return the product. Contact us by email at info@luxfill.uk
No refund will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit). Returns can only be honored if the product(s) in returned intact.
IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 5 DAYS.
Returned parcels (EU & International) – Any parcels that are denied entry by customs or returned to us by you (the customer) will be charged a return fee which will be taken from your refund when the goods arrive back to us (amount may vary).
All “Refund requests” must be sent over on email to (info@luxfill.uk) so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.